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FAQ Management

Create & publish conversational content, answer customer questions, and achieve rich results

FAQ Management simplifies your workflow in creating and publishing conversational content across your website and local channels. Drive visibility of your content on search engines as they show up as rich results, e.g. the People Also Ask section, thereby improving traffic and visits to your website.

End-to-end FAQ management

From creation to publishing, streamline your FAQ Management at an enterprise level

Create FAQs at scale

Milestone's Local FAQ Management simplifies large-scale FAQ creation. With Gen AI, effortlessly generate FAQs from website content or specific prompts. Designed for both website and local channels, these FAQs efficiently engage and address customer queries and drive relevance on search.
  • Gen AI FAQ Generation: Quickly generate FAQs at scale – save time and resources
  • Customization for Channels: Tailor FAQs to fit various channels seamlessly.
  • Auto Schema Creation: Drive entity recognition and enhance visibility

Multi-channel publishing

Effortlessly publish FAQs across your Website, Google Q&A, Chatbots & More. Ensure consistent and accurate information is available to customers wherever they engage with your brand, maximizing the accessibility of your FAQs.
  • One-Click Publishing: Across your website, Google Q&A and chatbots.
  • Answer Customer Queries: Answer queries on Google Q&A and republish them as FAQs across sources
  • Bulk Publishing: Publish FAQs across all channels and locations in one go.
  • Selective Publishing: Choose specific web pages and GBP locations

Voice Search Optimization

Leverage the growing trend of voice-powered searches to expand your audience reach. Optimize content to align with how users phrase questions in voice searches, ensuring your business's content is ready to be voice search answers. 
  • Create Conversational Content: Develop content optimized for voice searches.
  • Improve Visibility: Use schema to enhance entity recognition of FAQ content.
  • Utilize Natural Language Processing: Align content with natural language used in voice queries for accurate responses.

Reduce support time

Empower customers to find the answers quickly, minimizing support time and enhancing service efficiency.
  • Effortless Information Retrieval: Help customers quickly find the information they need.
  • Streamline Support: Allow support teams to focus on complex inquiries.
  • Ensure Accuracy: Provide users with the most up-to-date information.

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