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FAQ Management

Create & publish conversational content, answer customer questions, and achieve rich results

FAQ Management simplifies your workflow in creating and publishing conversational content across your website and local channels. Drive visibility of your content on search engines as they show up as rich results, e.g. the People Also Ask section, thereby improving traffic and visits to your website.
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FAQ Management

End-to-end FAQ management

From creation to publishing, streamline your FAQ Management at an enterprise level
End-to-end FAQ management
  • Create FAQs at scale
    Create FAQs at scale
    Milestone's Local FAQ Management simplifies large-scale FAQ creation. With Gen AI, effortlessly generate FAQs from website content or specific prompts. Designed for both website and local channels, these FAQs efficiently engage and address customer queries and drive relevance on search.
    • Gen AI FAQ Generation: Quickly generate FAQs at scale – save time and resources
    • Customization for Channels: Tailor FAQs to fit various channels seamlessly.
    • Auto Schema Creation: Drive entity recognition and enhance visibility
  • Multi-channel publishing
    Multi-channel publishing
    Effortlessly publish FAQs across your Website, Google Q&A, Chatbots & More. Ensure consistent and accurate information is available to customers wherever they engage with your brand, maximizing the accessibility of your FAQs.
    • One-Click Publishing: Across your website, Google Q&A and chatbots.
    • Answer Customer Queries: Answer queries on Google Q&A and republish them as FAQs across sources
    • Bulk Publishing: Publish FAQs across all channels and locations in one go.
    • Selective Publishing: Choose specific web pages and GBP locations
  • Voice Search Optimization
    Voice Search Optimization
    Leverage the growing trend of voice-powered searches to expand your audience reach. Optimize content to align with how users phrase questions in voice searches, ensuring your business's content is ready to be voice search answers. 
    • Create Conversational Content: Develop content optimized for voice searches.
    • Improve Visibility: Use schema to enhance entity recognition of FAQ content.
    • Utilize Natural Language Processing: Align content with natural language used in voice queries for accurate responses.
  • Reduce support time
    Reduce support time
    Empower customers to find the answers quickly, minimizing support time and enhancing service efficiency.
    • Effortless Information Retrieval: Help customers quickly find the information they need.
    • Streamline Support: Allow support teams to focus on complex inquiries.
    • Ensure Accuracy: Provide users with the most up-to-date information.

Trusted CMS Partner for Major Brands

Renault
US Bank
IBC Bank
evergreen home loans
Marriott
HHM
Wyndham
IHG
Outrigger Hotels - Resorts
Remington
Velas Resorts Mexico
Hyatt
Preferred

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Learn More About Milestone Solutions

Call us at +1-408-200-2211 or fill the form below .
Innovation is key in today's fast-paced business world. We are continuously improving our products and services to meet evolving client needs. See how Milestone's CMS can help yous to stay competitive and adapt to industry changes.

CMS Benefits:

  • Cutting-Edge Technology
  • Data-Driven Insights
  • Scalable Solutions
  • Technical Support
  • Security and Compliance
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